Tourism check-in automation: how to do it step by step
A guest arrives at 22:10 without the access code, with payment still to confirm and a question about parking. You are already handling another checkout.
Separate guest registration, verification, payments, deposits and access to identify what can be automated and which exceptions need staff.
What to decide before choosing software
Automated check-in can collect guest details, signatures, verification and access instructions. In Spain, distinguish arrivals from Royal Decree 933/2021 reporting requirements. Check the integration and retain responsibility for correct data and submissions.
Automate arrival without turning it into another task chain
Separate the guest registration, identity verification, payments or deposits and access to accommodation. Check which steps your PMS covers and which require a specialized layer before adding another tool.
Options that we would compare first
Chekin
Check-in and compliance as the main problem
He specializes in guest registration, identity, online check-in, accesses and connection to SES.HOSPEDAJES.
Lodgify
Check-in within wider management
An integrated setup may cover bookings, messages, tasks and access. Check registration coverage for your territory separately.
Automate specific check-in steps.
01Which parts of check-in you can automate
Connected tools can let guests prepare before arrival while staff focus on exceptions.
- Prior request for data
- Online registration form
- Signature or acceptance where applicable
- Message with arrival instructions
- Lock or access code
- Warning to cleaning or reception team
- Data reporting where there is an obligation
Check what your PMS covers and where Chekin or another integration is needed.
02In Spain, it separates software and legal obligation
Royal Decree 933/2021 addresses documentary registration and reporting for lodging activities in Spain. Check your configuration and competent authority as well as software features.
- Use BOE and management sources as a legal reference
- Verify which authority is yours
- Check the data before shipment
- Do not delegate the final responsibility to the supplier
- Review policy changes before changing the process
Evaluate locks, key boxes and access codes separately from registration.
03How SES.HOSPEDAJES works with external tools
Chekin documents dedicated web-service credentials, which may differ from dashboard credentials. Link the configuration to the correct establishment.
- Pre-establishment discharge
- Web service communications activation
- User/password specific to the web service
- Tenant and establishment code where applicable
- Validation of the status of shipments
Test an out-of-hours arrival with an unexpected problem.
04Chekin as a specialized layer
Chekin can complement an existing PMS for check-in, identity verification and reporting workflows.
- Chekin if you already have a reservation system that works for you
- Check lock integrations if you want autonomous access
- Compare function and transaction costs, not just the base fee
Before activating a 100% autonomous check-in
Test mobile use, language, documents, signatures, instructions and access. Provide an alternative for guests who cannot complete the digital process.
- Try from Android and iPhone
- Check languages
- Check what happens if a data is missing
- Define support if lock fails
- Do not send an access code before you have the process you need completed
- Periodic review of communication statements
Make arrivals simpler for guests and staff
Good automation gives guests clear instructions and staff a visible list of exceptions. Check whether it genuinely reduces manual checks.
Chekin
Compare Chekin with your PMS and test the full arrival workflow before migrating. Before signing up, compare it with your number of homes, channels and ways of working.
Frequently Asked Questions
An online check-in replaces all my registration obligations?
Check your property's obligations and competent authority, and ensure the information and submissions are correct.
Can Chekin connect to SES.HOSPEDAJES?
Yes. Your documentation explains how to set up web service credentials and connect each property with SES.HOSPEDAJES.
Is the same system communicated throughout Spain?
Documentation distinguishes SES.HOSPEDAJES from territorial systems such as Mossos d'Esquadra and Ertzaintza. Verify the authority for your property.
Compare according to your homes and channels
Eleqia Match reduces options by number of accommodations, channels, automation and budget. affiliate relationships do not add points.
Then you can validate the finalists with the workflow in this guide.
Sources consulted
Direct editorial links to official documentation, without affiliation tracking. Commercial conditions and regulations may change.